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100% Satisfaction Guarantee

We want you to be 100% satisfied with every order you place, so we have a no-quibble returns policy to put your mind at ease.

Our Returns policy, in a nutshell

We will provide free return shipping and a full replacement or refund (whichever you prefer) on any products that are spoiled, corked, damaged or shipped in error. Simply notify us of the problem through your My Orders page or email us at orders@frootbat.com. Products must be unopened, in the condition you received them and in the original box and/or packaging. Unfortunately due to state law we cannot accept returns if the product is not defective. We also cannot accept returns of products that have a vintage year that is more than 7 years older than the current year.

Shipping Information

Returns

Unfortunately due to state laws we cannot accept returns of alcoholic beverages if the product is not defective. If a product is shipped in error, we will provide free return shipping and a full replacement or refund (whichever you prefer). Simply notify us of the problem within 48 hours of receiving your order through the My Orders page or email us at orders@frootbat.com.

Signature Policy

If you order from us you are representing to us that you are at least 21 years of age and that the person to whom it is being shipped is also at least 21 years of age. An adult signature will be REQUIRED upon delivery. Title to all items you order passes to you as soon as it leaves our doors; it is up to you to know the relevant laws in your state.

Address Restrictions

We use a network of carriers to deliver all packages. Our Shipping Carrier does NOT ship to P.O. Boxes or Parcel Lockers but do ship to all residential and business addresses. We will only allow you to checkout if your delivery address is within the allowed zone of the fulfilling store.

Shipping & Processing Time

All orders are processed within 48 hours & ship within 2-4 business days of when you place your order. A small percentage of items require a longer ship-out time. On rare occasions we may face an unforeseen delay in shipping your order and in that case, we will notify you by email. All Shipping Carrier transit times are only in effect after your order is shipped. Depending on your location, the shipment can take anywhere from 1-5 business days additional in transit. We cannot guarantee any shipments by a specific date, nor will be held responsible for any shipping instructions given on an order. We will do our best to accommodate the Customer in any way.

Delivery Attempt

It is the Customer's responsibility to be present at the time of delivery for an adult signature. If no one is available to receive the package, 2 subsequent attempts to deliver will be made. Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. If subsequent attempts are unsuccessful, your order will be returned to sender. The Customer will incur the cost of the return shipping.

Extreme Weather

Frootbat shall not be responsible for any product damage that occurs due to extreme temperatures during shipping. Frootbat strongly urges you to consider the effect of weather conditions prior to ordering products. Potential heat exposure during warm weather conditions and extreme cold during the winter months may damage products during shipping. We define these temperature readings or predicted temperatures of greater than 75 degrees or less than 45 degrees fahrenheit. If you notify Frootbat that you would like your order to be put on hold until temperature conditions are more suitable for shipping, Frootbat will do so at no additional cost.

Insurance

Frootbat automatically provides insurance for each order placed online as included in the shipping cost. Our insurance policy solely insures shipments against breakage and loss from the time of purchase to the time of delivery. Shipping insurance does not cover scratched and/or scuffed labels and /or capsules, cracked wax seals and/or capsules, damaged bottle packaging boxes or seepage. Buyer is strongly advised to purchase secondary insurance for any and all items purchased from Frootbat as Frootbat nor it’s agents assume any responsibility for the aforementioned deterioration resulting from shipment and/or packaging.

Product Images

The product shipped may differ slightly from the product image displayed on Frootbat’s website. Product packaging is constantly being updated and we do everything in our power to keep product images up to date. However we make no guarantees of the exact bottle shape or label design that is shipped to the customer unless it is specified as a special and/or limited edition or an older-style bottling.

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