We want you to be 100% satisfied with every order you place, so we have a no-quibble returns policy to put your mind at ease.
We will provide free return shipping and a full replacement or refund (whichever you prefer) on any products that are spoiled, corked, damaged or shipped in error. Simply notify us of the problem through your My Orders page or email as at email@example.com. Products must be unopened, in the condition you received them and in the original box and/or packaging. Unfortunately due to state law we cannot accept returns if the product is not defective. We also cannot accept returns of products that have a vintage year that is more than 7 years older than the current year.
If you order from us you are representing to us that you are at least 21 years of age and that the person to whom it is being shipped is also at least 21 years of age. An adult signature will be REQUIRED upon delivery. Title to all items you order passes to you as soon as it leaves our doors; it is up to you to know the relevant laws in your state.
We use a network of carriers to deliver all packages. Shipping Carrier does NOT ship to P.O. Boxes, but do ship to all residential and business addresses. We will only allow you to checkout if your delivery address is within the allowed zone of the fulfilling store.
All orders are processed within 48 hours & ship within 2-4 business days of when you place your order. A small percentage of items require a longer ship-out time. On rare occasions we may face an unforeseen delay in shipping your order and in that case, we will notify you by email. All Shipping Carrier transit times are only in effect after your order is shipped. Depending on your location, the shipment can take anywhere from 1-5 business days additional in transit. We cannot guarantee any shipments by a specific date, nor will be held responsible for any shipping instructions given on an order. We will do our best to accommodate the Customer in any way.
Frootbat automatically provides insurance for each order placed online as included in the shipping cost. Our insurance policy protects our Customers from any damage or lost packages during transit.
It is the Customer's responsibility to be present at the time of delivery for an adult signature. If no one is available to receive the package, 2 subsequent attempts to deliver will be made. Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. If subsequent attempts are unsuccessful, your order will be returned to sender. The Customer will incur the cost of the return shipping.